The delivery costs are €3.95 (Germany, Austria, Netherland, Belgium, Luxembourg and France). Goods with a value of €150.00 and above are delivered free of charge to Germany, Austria and Netherland.

There is no minimum order value.

To deliver our goods we use DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany. Please check the consignment for transport damage upon receipt and, if necessary, document any damage. If possible, have the damage confirmed by the delivery agent.

When your goods have been dispatched, you will receive a dispatch confirmation by email. In Germany you will receive your order within the next 1-3 working days. If you order from outside Germany this can take between 2-5 days. During the peak sales season, the delivery of your order may take a little longer. We thank you for your patience.

We deliver to Germany, Austria, the Netherlands (with the exception of Caribisch Nederland, Aruba, Curaçao and Sint Maarten), Belgium, Luxembourg and France (with the exception of the French overseas departments and territories). The merchandise you purchase only can be shipped to an address in the country related to the version you used to access the OLYMP Online Shop (e.g., products ordered through the country version for delivery to Germany will be shipped only to Germany).

Your invoice will be sent by email to you with the dispatch confirmation. If you have selected the payment method “payment on account - pay within 14 days”, you will receive the invoice by email directly from Klarna.

We do not offer an express delivery option.

Yes, that is possible. In the ordering process, under “Address & delivery”, select the option “Different delivery address” and enter the address details you want the goods to be delivered to. You can also have your parcel delivered to a DHL packing station in Germany specified by you under “DHL Packing Station”.

Unfortunately, it is not possible to subsequently amend the delivery address. For this reason, please check your address details carefully before placing the order.

Firstly, check whether there is a delivery notification in your letterbox. It is possible that a neighbour or family member has already accepted delivery of your package on your behalf. In exceptional cases, the tracking information may not be correct. For this reason, as a final option, please enquire with the transport company delivering your goods. In this case, please have your tracking number or delivery confirmation ready at hand.

If a shipment could not be delivered, it will be returned automatically to OLYMP. As the shipment cannot be resent, we will refund you the complete invoice amount. Please reorder your items from our Online Shop.