Returning goods as a guest
If you wish to return a purchase via the OLYMP Shop as a guest customer, this procedure consists of 4 steps. Select the navigation point “Return” in the footer of the website or go to www.olymp.com/return. Now enter your order number and your email address and click on “Submit”. Then specify the item, quantity and reason for return, pack up your item and place it in the box. To complete the returns process, click on “Create returns label”, print out the returns label and attach to the package. Alternatively, you can also create a QR code and DHL will print the return label out for you. Returns are accepted in all DHL shops, DHL parcel pick ups and post offices throughout Germany. Locations can be found at http://standorte.deutschepost.de. In Austria in all DHL branch offices, cooperating Billa markets and DHL packing stations. Sites can be found at http://paketshopfinder.dhlpaket.at. In the Netherlands at all post offices. For locations and other information please visit http://www.postnl.com/. In France you can drop your parcel off at any post office. Information can be found at http://www.colissimo.fr/particuliers/home.jsp. In Belgium please take your parcel to any post office or drop-off point. Information is available at http://www.bpost.be/. In Luxembourg you can drop your parcel off at any Post Luxembourg office. Information can be found at https://www.post.lu. In Switzerland, you can hand in your parcel at any Swiss Post branch. You can obtain information at https://www.post.ch/.

Returning a purchase as a registered customer
If you wish to return a purchase via the OLYMP Shop as a registered customer, this procedure consists of 4 steps. Log into your user account and select the menu item “Return”. Now select your order number and click on “Submit”. Then specify the item, quantity and reason for return, pack up your item and place it in the box. To complete the returns process, click on “Create returns label”, print out the returns label and attach to the package. Alternatively, you can also create a QR code and DHL will print the return label out for you. Returns can be accepted in all DHL shops, DHL parcel pick ups and post offices throughout Germany. Locations can be found at http://standorte.deutschepost.de. In Austria in all DHL branch offices, cooperating Billa markets and DHL packing stations. Sites can be found at http://paketshopfinder.dhlpaket.at. In the Netherlands at all post offices. For locations and other information please visit http://www.postnl.com/. In France you can drop your parcel off at any post office. Information can be found at http://www.colissimo.fr/particuliers/home.jsp. In Belgium please take your parcel to any post office or drop-off point. Information is available at http://www.bpost.be/. In Luxembourg you can drop your parcel off at any Post Luxembourg office. Information can be found at https://www.post.lu. In Switzerland, you can hand in your parcel at any Swiss Post branch. You can obtain information at https://www.post.ch/ .

Printing out a return label
Printing yourself
Print out this PDF file on an A4 sheet of paper and stick the right half on your return so that it is clearly visible. Please remove any old shipping labels or barcodes beforehand.

DHL prints for you
Show the QR code on your smartphone at a branch, a parcel shop, to your delivery person or at a DHL Packstation. DHL will print out the label for you. Please remove any old shipping labels or barcodes beforehand. Alternatively, you can also create a QR code and DHL will print the return label out for you.

OLYMP Digital KG
Höpfigheimer Str. 21
74321 Bietigheim-Bissingen Germany

Items can be returned within 30 days from receipt of the goods, irrespective of your statutory right of cancellation, if you use our free returns service. For orders placed by 20 December 2024, we are extending our returns period to 60 days.

Following receipt and inspection of your returned item, the purchase price including the delivery costs will be refunded via the payment method chosen when ordering.

We cover the costs of returning the goods if you use our OLYMP Return Service. The lodgement of a return as part of OLYMP’s returns service is always only possible to the shipping provider specified by us, and from the country to which we have delivered your goods. Your statutory right of revocation will remain unaffected. Please find more information in § 3 (2) of our General Terms and Conditions.

In this case, you can simply enter your order number and email address once again under the “Returns” section in the footer. You will then be automatically directed to the returns summary page and will be able to download the returns label again and print it out.

As soon as you request a return online, the item will be displayed as refunded in the customer account. When the returned item has been received and the return processed here in-house, you will receive an email from us to confirm that the return has been refunded. Please note that during our peak sales season, processing returns may take a little more time. We thank you for your patience.

If you have ordered an item from the Online Shop, then you can only return it to the Online Shop.

An item that has been purchased in an OLYMP store can be returned to any other OLYMP store.

An OLYMP specialist store, taking your sales receipt with you. Alternatively, one of the OLYMP stores, if there aren’t any specialist stores in your area.

The OLYMP Bezner company has many years of specialist experience and production expertise in the manufacture of high-quality menswear. In terms of general product quality, we never accept any sort of compromises. Nevertheless, owing to our annual production volume of several million garments, complaints can never be completely ruled out, despite the fact that we also have a highly efficient quality assurance system. However, since we are unable to make a definitive diagnosis from a distance, please feel free to contact our customer service team, either by phone at the toll-free number 00 800 6596 7222, or by email at [email protected]. Our staff will be happy to advise you on how to proceed.